Patient feedback

Informed, cared for,
and heard

Patient feedback is critical in driving up standards of care and keeping these standards at a high and consistent level.

Why it matters

Recovery cannot always be directly observed by the surgical team.

Surgery continues to change — the way in which it is delivered. Hospital stays have continued to reduce, and recovery cannot always be directly observed by the surgical team. To the surgeon, collecting feedback is essential: it is important to ensure safe and effective care, and beyond that to understand about recovery and the impact surgery has on your patient's life.

It supports professional development — how outcomes evolve with time and experience, the need to tailor and personalise care, and when and why complications might arise. It can guide where and when improvements can and should be made, and enable the consolidation of surgical care that performs strongly.

From a patient perspective, it's very understandable to have questions about their surgeon's professional background and outcomes, and this needs to continue to be championed. This was a conversation I had recently — that there remains no single source that can detail a consultant's whole performance. There's a range of places to look when trying to build the full picture: to check regarding registration, to view specialty specific outcomes or hospital data, and how this all then builds the more complete picture. Indeed, it is also not always easy to clearly interpret when it is found.

Patient feedback scores clearly have a role here, with it fundamentally important that patients are informed, they feel cared for and they feel heard.

In their words

Patient feedback, 2026

Unedited and anonymised comments from the most recent feedback round.

I consider myself extremely fortunate to have been assigned this totally inspiring and caring surgeon
Mr Gooseman was amazing. I am, at this moment, cancer free, thanks to his care and treatment. I cannot thank him enough!
Completely 100 per cent confident in him in all areas.
I would like to say how amazing my lung doctor was. He took the time to listen, explained everything clearly, and made me feel completely at ease. His kindness, professionalism, and reassurance made a huge difference, and I felt genuinely cared for throughout my appointment. I'm very grateful for the excellent care I received
Mr Gooseman was a complete professional and I felt completely safe and at ease in his care. I believe he went above and beyond in my aftercare checking in to make sure I was ok, he explained exactly what was going on and things to look for etc and for that I am very grateful and totally trust and respect him.
1st class service, caring, regular check ups and updates
I found Mr Gooseman very polite and processional with a good put you at ease manner. When I was asked if there were any questions, my questions were taken seriously and answered in a way I could understand, this combined with his caring nature makes this gentleman a credit to the NHS.
Im very happy with the result and follow up
Caring, concideret, saved my life
Mr Gooseman is an excellent consultant, he is very considerate and responds in a very timely manner. He gives great information, explaining things in an easily understandable way.
Mr Gooseman is a exceptional surgeon, he is friendly, helpful, and always willing to speak with you if you are worried about anything, I trust him completely.
I found Mr Gooseman to be very personable and caring toward me.

A patient's experience

The full story

A recent patient describes their experience, in full and in their own words.

A framed handwritten thank-you note to Mr Gooseman, beside a print reading "Never forget the difference you make"
Never forget the difference you make.
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